Department of Information and Technology Support - DITS



DEVELOPER DIVISION
Business Artificial Intelligence
Our programmers are responsible for initiating and deploying new programs and applications throughout the district that meet our municipal government needs. Some engineers customize programs that are specific to company needs, such as automated application for human resources, running code of a new service installation, creating a cellular utility payment, automated inventory tracking, database maintenance and correlation, Geosystems aerial applications, productivity and behavioral analysis platform, and much more.

WEB DEVELOPMENT DIVISION
Dynamic Cloud Solution
Initiate and launch a high tech online platform that provides an exceptional user interactive interface in a dynamic environment. They design the layout of the site, that becomes a LVWD proprietary, write customized codes and syntaxes to meet the company's increasing needs. It’s our free publishing platform that provides all information that the public may need.

HELP DESK DIVISION
Automated service agents
We provide automated and in person technical support to the end users of LVWD. This requires deploying robot service agents for remote maintenance and support. Our services includes computer installation and repair, mobile utilization, cloud and systems services, inventory tracking and alerting, installing software and repairing hardware problems, setting up and installing new equipment, and troubleshooting problems that may arise from any terminal. Every successful business maintains a help desk in-house to assist employees with technology-related issues.

INFRASTRUCTURE DIVISION
Architectural Technology Engineering
While building a new reliable frequency SCADA structure, we are rebuilding a whole new network infrastructure that will support our growing needs and automate our water equipment monitory process. Our main duty is to maintain an available and reliable technology backbone that will provide the reliability of prompt communications and operations. While building our servers in-house and installing new communication mediums, our priority is to provide a fully capable network for our business to continue running smoothly without any service disruption. We are working in full capacity to ensure that our systems are operating properly and that all employees have what they need to produce to their full potential.

CYBER SECURITY DIVISION
Expert Decision Systems:
LVWD Technology Engineers are working around the clock to maintain our technological foundation to the highest capacity, safeguard our resources in-house and on the cloud, deploy the necessary countermeasures to overcome technological vulnerabilities. They continuously develop codes that standoff against session high-jacking, Buffer overflows, Cross-site scripting, Query string manipulation and SQL injections, while monitoring the operations of the other DITS divisions ensuring devotion, sincerity and precision, as well as, creating and deploying cyber security robot agents using expert systems, and much more.

GIS Division
Aerial Footage Coordinates identifier systems:
Personnel in this unique entity are responsible for supporting our civil engineers in building the district's smart Geo-Architecture aerial maps while our developers are working on creating our own Geosystems aerial mapping application software to provide accurate coordinates and effective monitoring of our water equipment in the field in a timely manner. Our engineers are building supercomputing machines that will enhance the productivity by 2,200.00%, and will help the civil engineers process mappings in a timely manner.

Records Management
Logic Transformation
Our records management professionals understand the complexities of our utility entity faces and ensure that our document management practices are organized in order to access and manage the information needed to be successful. They apply our expertise to the development of both paper and electronic document management solutions for all operations. They just launched our first intelligent platform that allow us to convert scanned images to an editable text, which saves LVWD employees hundreds of hours in data entry and keying information. It’s about improving productivity for the whole district at once.

Hatem Merhi
DITS Executive Director
Lower Valley Water District
1557 FM RD 1110. Clint, TX 79836
Hmerhi@lvwd.org
(915)-999-9669 - cell.
(915)-791-4480 ext: 6000